Return & Refund Policy
Introduction
At Haibenshop, we strive to provide high-quality products and services to ensure your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to make the process as smooth as possible.
Returns
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Eligibility: You can return items within 30 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and in the same condition as when you received them.
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Non-Returnable Items: Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Gift cards
- Downloadable software products
- Some health and personal care items
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Return Process:
- Contact our customer service team at [Insert Email Address] to initiate a return.
- Provide your order number, reason for return, and whether you would like a refund or exchange.
- Our team will provide you with a return shipping label and instructions on how to send your item back.
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Return Shipping:
- You are responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
Refunds
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Processing Time: Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed within [Insert Number of Days] business days to your original method of payment.
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Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [zhanghaibing1659@gmil.com].
Exchanges
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Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at [zhanghaibing1659@gmil.com] with details and a photo of the item. We will arrange for a replacement or refund as quickly as possible.
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Exchange Process:
- For exchanges of other items, please follow the return process and indicate that you would like an exchange.
- We will send the replacement item once the returned item is received and inspected.
Gifts
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Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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Non-Gift Purchases: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will be informed about your return.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at: