Return & Refund Policy

Return & Refund Policy

Introduction

At Haibenshop, we strive to provide high-quality products and services to ensure your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to make the process as smooth as possible.

Returns

  1. Eligibility: You can return items within 30 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and in the same condition as when you received them.

  2. Non-Returnable Items: Certain items cannot be returned, including:

    • Perishable goods (e.g., food, flowers)
    • Custom or personalized items
    • Gift cards
    • Downloadable software products
    • Some health and personal care items
  3. Return Process:

    • Contact our customer service team at [Insert Email Address] to initiate a return.
    • Provide your order number, reason for return, and whether you would like a refund or exchange.
    • Our team will provide you with a return shipping label and instructions on how to send your item back.
  4. Return Shipping:

    • You are responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong or defective item).
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Refunds

  1. Processing Time: Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed within [Insert Number of Days] business days to your original method of payment.

  2. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, as it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and still have not received your refund, please contact us at [zhanghaibing1659@gmil.com].

Exchanges

  1. Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at [zhanghaibing1659@gmil.com] with details and a photo of the item. We will arrange for a replacement or refund as quickly as possible.

  2. Exchange Process:

    • For exchanges of other items, please follow the return process and indicate that you would like an exchange.
    • We will send the replacement item once the returned item is received and inspected.

Gifts

  1. Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  2. Non-Gift Purchases: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will be informed about your return.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Address:6510 S Academy Blvd Ste A#$551, 6510, Colorado Springs Colorado 80906, United States
Tel:3029813363
Email:18036698330@163.com